- List the components of Tivoli's process automation engine
- Create the foundation data required for Tivoli's process automation engine applications
- Use work management
- Report on Tivoli's Process Automation Engine data
- Customize the engine database configuration and applications
- Automate IBM Service Management applications using workflows
- Use the Integration Framework to import and export data
This intermediate course is for implementers, deployment and project teams, system administrators, database administrators, and consultants who are new to Tivoli's process automation engine and will be using IBM Service Management products.
There are no prerequisites for this course.